Refund Policy

At Pure Nirvana, we want you to be happy with your order. If you have any issues, please contact our team as soon as possible at: sales@getpurenirvana.com

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery.

When contacting us, please include:

• Order details
• Product name(s)
• A description of the issue
• Photos showing the damage or problem

Once reviewed, we will arrange an appropriate solution which may include:

• Replacement products
• A refund
• Credit towards a future order

Returns

Most items can be returned if they are faulty, incorrect, or unwanted, provided they remain unused and unopened.

Products may be eligible for return if:

• The items were delivered damaged
• The items were incorrect
• The products remain unused and unopened

Return requests must be approved before any items are returned.

Refunds

If a refund is approved, it will be processed once the returned items have been inspected.

Refunds will be issued to the original payment method unless otherwise agreed.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Order Changes or Cancellations

Orders may only be cancelled or modified before processing begins.

If you need to adjust an order, contact us immediately at: sales@getpurenirvana.com

Contact Us

For any questions regarding returns, refunds, or order issues, please contact:
Pure Nirvana Support
sales@getpurenirvana.com